体育投注网址

Customers satisfaction

Latest stories Page 2

The importance of customer experience White Paper

The importance of customer experience

In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…

Customer service tips for better support Guide

Customer service tips for better support

体育投注网址Whether you’re running a small business or a global corporation, providing good customer service can mean…

Customer experience management: why it matters Guide

Customer experience management: why it matters

体育投注网址The customer experience (CX), in broad terms, means every interaction a customer has with a company…

How artificial intelligence is making the customer experience better Infographic

How artificial intelligence is making the customer experience better

体育投注网址What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Are customer surveys effective? Infographic

Are customer surveys effective?

What are customer surveys? Customer surveys are a method of getting consumer feedback to help companies…

Quantifying the business impact of customer service in Australia White Paper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Customer effort: Work it, so your agents and customers don’t have to Article

Customer effort: Work it, so your agents and customers don’t have to

iTunes grew from a simple idea: if you make it easy for people to buy and…

Keep video gamers happy with these 4 customer service tools Guide

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

Employee Satisfaction Survey Guide Guide

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

Research links volunteering with happier employees and customers Article

Research links volunteering with happier employees and customers

体育投注网址Volunteering does good and it feels good, but what’s more surprising is that it also makes…

Customer Experience Guide Guide

Customer Experience Guide

体育投注网址We all know that for any company to succeed, it must first and foremost focus on…

Providing a great customer experience during the holiday rush Article

Providing a great customer experience during the holiday rush

体育投注网址Did you know that ticket volumes can increase as much as 42% for retailers over the…

The Future Of Customer Service Experiences Article

The Future Of Customer Service Experiences

To build a loyal customer base, executing top-tier customer support is as crucial as recognizing new…

Customer satisfaction surveys in Zendesk Support Video

Customer satisfaction surveys in Zendesk Support

体育投注网址Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…

Uncover the true value of your customer support organization White Paper

Uncover the true value of your customer support organization

Uncover the true value of your customer support organization with the technology trends that matter most…

Union+Webster: The value of conscious consumers Article

Union+Webster: The value of conscious consumers

The common good is something we can (hopefully) all get behind. In an ideal world, everything…

Improve employee satisfaction in just a few clicks Article

Improve employee satisfaction in just a few clicks

体育投注网址It’s an unspoken goal of all companies: attract the best workers you can and then keep…

Thriving in the Expectation Economy Article

Thriving in the Expectation Economy

Today’s shoppers aren’t unreasonable—they simply want companies to deliver on their promises. When companies don’t, consumers…

Bright Ideas: Customer Stories Article

Bright Ideas: Customer Stories

On the surface, business seems like nothing more than a series of transactions. But underneath business…

Predicting customer satisfaction helps prioritize interactions and prevent churn Article

Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…